How to enable Gemini to make phone calls

Every call Gemini asks for names a category and a sub-category (brief.category and brief.subcategory). It takes the first category below that fits, then the first sub-category under it that fits. Tuvoz refuses marketing calls, and each request for one counts as a strike on your account.

• marketing: the call's aim is to sell anything; promote, advertise or recruit for a business, organization or campaign; raise money or ask for donations; run a survey or poll; campaign for a candidate or cause; or find leads or customers. It is marketing even when the person is someone the user knows. Tuvoz refuses all of these.
  • selling: offer or sell a product, service, subscription or deal.
  • promoting: advertise or promote a business, product, event, app, account or content, or announce an offer, for a business, organization or campaign.
  • recruiting: recruit staff, members, agents, distributors, sign-ups or participants for a business, organization or campaign.
  • fundraising: ask for donations, pledges, sponsorship or investment.
  • survey: run a survey, poll, market research or customer feedback collection for an organization.
  • political: campaign for a candidate, party, cause or ballot measure, get out the vote, petitions, advocacy.
  • lead_generation: prospect, qualify leads, set sales appointments, build contact lists or do cold outreach for a business.
• appointment: book, change, confirm or cancel a reservation, appointment or booking with a business or office.
  • book: make a new reservation, appointment or booking.
  • change: reschedule or modify, e.g. party size.
  • confirm: confirm one that's already made, or check its details.
  • cancel: cancel one that's already made.
• account: start or handle the user's own order, account, bill, subscription, claim or service with a business: new orders and sign-ups, billing questions, disputes, refunds, returns, cancellations, plan changes, negotiating a rate.
  • new_order: place a new order or sign up for a product or service the user wants (takeout or delivery, a part, a new service).
  • refund_dispute: dispute a charge, ask for a refund or credit, complain about a service.
  • billing: a bill, charge, payment or payment plan.
  • order: an order's status, delivery, return or exchange.
  • cancel_service: cancel a subscription, membership, plan or service.
  • change_plan: change, upgrade or downgrade a plan, or negotiate a better rate.
  • claim: an insurance, warranty or lost-item claim.
  • update_details: update contact details, address or preferences.
  • other: anything else about the user's own account.
• inquiry: ask a business or office a question for the user: hours, prices, availability, quotes, stock, status, directions.
  • hours_location: hours, address, directions, parking.
  • prices: prices, fees, quotes, estimates.
  • availability: whether something or someone is available or in stock, without booking.
  • services: what they offer, menus, policies, requirements, accessibility.
  • other: any other question for a business or office.
• personal: talk with someone the user knows (a friend, family member, colleague or neighbor) about anything that isn't marketing.
  • plans: make, change or confirm plans, invitations, rides or RSVPs.
  • check_in: see how they're doing, catch up, congratulate, thank or comfort them.
  • message: pass on a message or reminder from the user.
  • question: ask them something for the user: a recommendation, a detail, their availability.
  • other: anything else with someone the user knows.
• other: anything else that's allowed, including calls to the user's own phone and test calls.
  • test_call: the skill's test call.
  • own_phone: a call to the user's own phone: a reminder, a briefing, a check.
  • other: anything else that's allowed and fits nothing above.

Never allowed, whatever the category: collecting a debt; harassing, pressuring, tracking or threatening anyone; pretending to be a person, the user, a business or an agency; reporting an emergency (tell the user to dial 911); calls aimed at children; calls to police, fire, courts, local government offices or embassies, emergency, N11 or crisis lines.

A call to a business or office also names the organization (brief.organization): its type, the first below that fits, and its full name with the branch or location, like "Joe's Pizza, Main St, Springfield". Gemini gives it on every appointment, account and inquiry call. A call to a person has none: Gemini leaves it out and never puts that person's name in it.

• restaurant_food (Restaurant or food): restaurants, cafes, bars, bakeries, caterers, food trucks, takeout and delivery places.
• health_care (Health care): doctors, dentists, clinics, hospitals, therapists, labs, pharmacies, eye care: the people and places that provide care.
• pet_care (Pet care): veterinarians, groomers, pet boarding, dog walkers, trainers.
• personal_care (Personal care): hair salons, barbers, spas, nail and beauty salons, massage, tattoo studios.
• fitness_recreation (Fitness or recreation): gyms, studios, sports clubs, golf, bowling, venues, theaters, museums, ticketing, event spaces.
• home_services (Home services): plumbers, electricians, HVAC, cleaners, movers, landscapers, contractors, pest control, locksmiths, appliance repair.
• automotive (Automotive): car repair, dealerships, tires, car washes, towing, auto parts.
• travel_lodging (Travel or lodging): airlines, hotels, rental cars, travel agencies, cruises, tours, vacation rentals.
• financial (Financial): banks, credit unions, card issuers, lenders, mortgage servicers, brokerages, investment and payment apps.
• insurance (Insurance): insurers and insurance agents of every kind (health, auto, home, renters, life, pet, travel).
• telecom (Telecom): mobile and landline phone, internet, cable and satellite TV.
• utilities (Utilities): electricity, gas, water, sewer and trash service.
• property_real_estate (Property or real estate): landlords, property managers, HOAs, real-estate agents, storage units.
• professional_services (Professional services): lawyers, accountants, tax preparers, notaries, consultants, agencies.
• education_childcare (Education or childcare): schools, colleges, tutors, daycares, camps, driving schools.
• government (Government): government agencies and public offices that take public calls (DMV, IRS, Social Security, the post office, libraries).
• nonprofit_religious (Nonprofit or religious): charities, places of worship, community and membership organizations.
• shipping_delivery (Shipping or delivery): couriers, shipping companies, freight, package delivery.
• technology_online (Tech or online service): software, apps, online services, streaming and other online subscriptions.
• retail (Retail): stores and shops of every kind, in person or online (grocery, clothing, electronics, furniture, hardware, pet supplies, marketplaces).
• other (Other): any other organization.

Police, fire, courts, local government offices and embassies are refused, whatever the type. A DMV branch or a Social Security field office may be listed as a local government office and refused too; the agency's toll-free line can be called.